Shipping & Returns
Shipping & Returns
Please note: Our return policy has been updated as of 2/22/2011. Any order placed before this date is subject to the previous version of our return policy. Please note: All orders placed on or after 2/22/2011 date are subject to the policy below.
Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for UPS and/or USPS deliveries. Please make sure your delivery address is correct and complete! The Raw Food World is not liable for an incorrect delivery address, and we would hate to see a delay on your goodies getting to you :)
Packages ship USPS and/or UPS depending on the size, weight and destination. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.
Domestic Shipping Rates
$ 0-$48.94 -------------------- $8.85
$ 48.95-$120 ----------------- $10.85
$ 120.01-$179 ----------------- $15.40
$ 179.01-$295 ----------------- $19.40
over $295 ---------------- $26
We also offer Expedited Shipping on most orders. Paying for Expedited Shipping gets your order bumped to the top of our packing list. Your order must be submitted by 11am to go out that day.
We will ship your order as fast as your paid shipping allows. Typical delivery times are as follows: If your order is under 5 lbs, your package will travel Priority Mail USPS (2-3 day delivery). Larger expedited orders are sent 3 day air with UPS. Please note that website shipping prices generally only apply to the 48 states.
If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please phone our customer service team and speak with someone about your order.
*Expedited shipping does NOT apply to Free shipping appliances. If a free shipping appliance is purchased with other items in the same order, the non-appliance items will be expedited, and the appliance will travel with normal ground service. You must phone or email our customer service team for a shipping quote and collection of payment if you would like expedited shipping on your appliance.
Our Shipping Location:
The Raw Food World, Inc.
406 Bryant Circle, Unit E
Ojai, CA 93023
International Shipping Rates and Policy
Our prices are declared in US dollars. The Raw Food World is not responsible for any currency changes due to different exchange rates at your local bank when converting US dollars into your local currency.
Your order total is guaranteed at the exchange rate set at the time your order is placed. In the event of a refund, The Raw Food World does not accept any liability, and will not refund for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provider.
**We ship all International orders via USPS First-Class or Priority mail only. Occasionally the shipping costs will be more than the posted amount on the website. If this is the case we will ask you for additional payment.**
International Shipping and Handling for CANADA is as follows:
$ 0 - $ 60 -------------------- $20
$ 60.01 - $ 120 ----------------- $41
$ 120.01 - $ 201 ----------------- $54
$ 201.01 - $ 321 ----------------- $77
over $321 ----------------- $92
International Shipping and Handling for all countries outside of the US and CANADA is as follows:
$ 0 - $ 60 -------------------- $24
$ 60.01 - $ 120 ----------------- $60
$ 120.01 - $ 201 ----------------- $78
$ 201.01 - $ 321 ----------------- $110
over $321 ----------------- $176
The Raw Food World is not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.
We ship First-Class and Priority Mail International. Orders typically arrive to their destination within 6-10 business days, but delivery can take up to three weeks. These packages are NOT insured with the post office. If you would like your package insured, you can email our customer care department and we can make arrangements to send your package Express Mail International. Shipping costs are usually doubled when using the Express method of delivery.
The Raw Food World is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.
All of your purchases at The Raw Food World are covered by our 30-day unconditional money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. Our specially-trained staff of customer service representatives is available via our toll-free number 1-866-729-3438 or by email at firstname.lastname@example.org. Please e-mail or call our customer service within 30 days of the shipment date to receive authorization and return instructions. If you do NOT get a response to your email or phone call within 24 hours, it is safe to assume the correspondence was not received, and you should attempt to contact us again.
Non-Appliance Return Policy
If for any reason you are unhappy with a *product (exceptions below) you have purchased from us, you may return it for a full refund -- less shipping and handling. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund. Customer is responsible for shipping any unwanted product back to us. Please see return protocol below.
*Non-Returnable / Non-Refundable Exceptions we will not take back or refund, unless you receive them damaged, are as follows:
• 7 day cleanses
• Enema bags
• Colema Board
• Ejuva Cleanses
• Royal Jelly
• Premium Grade Probiotics
• Melt-able Cacao products
• Items with sticker backings that have already been "stuck" on something such as the House Balancer, Phone Balancer and Waveshield products. If you are not sure you want to keep the product, try it with the backing paper still attached :)
Appliance Return Policy
Our Website provides a great deal of information about the appliances we carry. We will be glad to answer, to the best of our ability, any question you may have regarding your appliance purchase. We also suggest contacting the manufacturer directly to inquire about appliance specifics. However, ultimately the decision as to which appliance you purchase must be yours.
All warranties are between the appliance manufacturer and you, the purchaser. We make no express or implied warranties. The manufacturer is responsible for repairing or correcting any defects during the warranty period. Please review your warranty immediately upon receipt of your appliance. If the appliance is defective or needs repairs during the warranty period please review your warranty and contact the manufacturer to make arrangements for repair or replacement.
If you have NOT used the appliance, and NOT broken the manufacturer's seal on the box, you can return the appliance within 30 days of purchase for a full product refund. The original shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser. *Please see return protocol below.
If the appliance you wish to return has been used, you can still return the appliance within 30 days of purchase. The appliance is subject to a $20 restocking/cleaning fee and the customer is responsible for shipping the product back to us. If the appliance is found to be defective or damaged in any way, your refund will not be processed and you will have to take care of shipping the product to the manufacturer to be repaired under warranty.
No return can be accepted without our prior authorization. We will refuse unauthorized returns. *Please see return protocol below.
Here is a list of the appliance companies and their contact information. Please contact them directly if you have Warranty issues. If you have any difficulty, let us know and we will be happy to do what we can to help resolve anything pending.
Blendtec - 800-253-6383
Breville - 866-273-8455
Champion - 209-369-2154
Colema - 800-745-2446
Easy Green - 775-537-2552 - email@example.com
Excalibur - 800-875-4254
Hurom - 800-321-2226 - firstname.lastname@example.org
L'Equip - 801-383-1920 - email@example.com
Needak - 800-232-5762
Omega - 800-633-3401
Pion Air - 866-PIONAIR
Samson - 888-992-7333
SOTA - 800.224.0242 or in Canada - 250.770.2023
Greenstar (Tribest) - 888-254-7336
Vitamix - 800-848-2649
Waterwise - 800-874-9028
This is the list of appliances that cannot be shipped overseas:
We cannot, under any circumstances, sell these to customers outside the US, (with some exceptions for Canada).
***IF YOU DON'T USE THE FOLLOWING PROCEDURE FOR RETURNS, OUR RECEIVING DEPARTMENT WILL HAVE TO REFUSE YOUR SHIPMENT AND IT WILL BE SENT BACK TO YOU.***
Return Protocol : How To Return a Product
Your RMA# is your order number. Please write your RMA# on outside of the box in clear bold writing. Failure to do so may result in the box being returned to you unopened, or delays in processing your refund.
Returns are to be sent to this address:
406 Bryant Circle Unit E
Ojai, CA 93023
THE FOLLOWING MUST BE INCLUDED IN THE BOX
Full name and order number:
Reason for return:
If the product was used/opened or not:
Whatever the return, customer is responsible for the cost of shipping the product back to us. We highly recommend purchasing a delivery confirmation for your package, and that you take note of the tracking number your return package is assigned by the post office or UPS. The Raw Food World, Inc. is not responsible for return packages lost in transit.